Cancellation Policy

At Oreva Perfumes, we aim to process and dispatch every order as quickly as possible. Please read the following cancellation terms carefully.

1. Cancellation by Customer

• Customers may request cancellation only before the order has been dispatched from our warehouse.

• Once an order has been dispatched/shipped, it cannot be cancelled.

• To request cancellation, please contact our support team as soon as possible with your order number and reason for cancellation.

• Cancellation requests are subject to verification and confirmation by our team.

2. Cancellation by Oreva Perfumes

We reserve the right to cancel or refuse an order, at our discretion, in situations including but not limited to:

• Incorrect or pricing errors on the website.

• Product availability or quantity limitations.

• Incomplete or inaccurate order information.

• Suspicious, fraudulent, or unusual transactions identified during our verification process.

• Any other circumstances that may prevent us from fulfilling the order.

If we cancel an order, the customer will be informed through the contact details provided at the time of placing the order.

3. How to Request Cancellation

To submit a cancellation request, please contact us with your order details and reason for cancellation:

WhatsApp: +91 8734913864
Email: support@orevaperfumes.shop

Cancellation requests should be submitted as early as possible and before the order is dispatched.

4. Resolution

Once your cancellation request has been received and verified, our team will confirm whether the order can be cancelled.

For eligible cancellations, we will provide a gift code equivalent to the applicable order value, subject to the terms communicated by our support team.

5. Important Note

Once the order has been shipped from our warehouse, cancellation is no longer possible. Customers are therefore advised to contact us promptly if they wish to cancel an order.