Terms of Service

Last Updated: August 10, 2026

Welcome to Oreva Perfumes. This website, orevaperfumes.shop, is operated and managed by Oreva Perfumes. Throughout this website, the terms “we,” “us,” “our,” and “Oreva Perfumes” refer to the business operating this website.

By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms of Service, along with our applicable Shipping Policy, Cancellation Policy, Refund Policy, and Privacy Policy.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, please do not use this website or place an order with us.

1. Use of Our Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide while placing an order is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use the website to engage in fraudulent, abusive, unlawful, or unauthorized activities.

• You will not attempt to interfere with, damage, or disrupt the operation or security of our website.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

2. Products and Product Information

Oreva Perfumes offers fragrance and perfume products through our website.

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on the website are accurate. However:

• Product images may appear slightly different depending on your device or screen settings.

• Packaging, labels, or product appearance may occasionally vary due to manufacturer or packaging updates.

• Product availability may change without prior notice.

• We reserve the right to discontinue, modify, or update any product at our discretion.

• We do not guarantee that every product description or website information will always be completely free from errors.

If a significant error is identified in product information or pricing, we reserve the right to correct the error and, where appropriate, cancel an affected order.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We may modify prices, offers, discounts, promotions, or product availability at any time.

If an obvious pricing or listing error occurs, we reserve the right to cancel an order placed at the incorrect price. In such circumstances, we will communicate the cancellation to the customer using the contact information provided with the order.

4. Orders and Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

We reserve the right to accept, refuse, or cancel an order for legitimate reasons, including:

• Product availability issues.

• Incorrect pricing or product information.

• Incorrect or incomplete customer information.

• Unusual or suspicious transactions.

• Suspected fraudulent activity.

• Quantity limitations.

• Orders that appear to be intended for unauthorized resale or distribution.

• Other operational circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been successfully made, the applicable resolution will be handled according to our Cancellation/Refund Policy.

5. Customer Information

You agree to provide accurate and complete information when placing an order, including:

• Full name

• Mobile number

• Email address

• Complete delivery address

• Any other information required to process your order

You are responsible for ensuring that the information provided is correct.

Oreva Perfumes will not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Shipping and Delivery

Orders are generally processed and dispatched within 24–36 working hours after successful order confirmation.

Delivery across India generally takes approximately 5–7 working days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

• Courier or logistics delays.

• Public holidays.

• Festive periods or promotional campaigns.

• Weather conditions.

• Remote delivery locations.

• Incorrect delivery information.

• Other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

7. Cancellation

Customers may request cancellation only before the order has been dispatched.

Once an order has been dispatched from our warehouse, it cannot be cancelled.

Oreva Perfumes may also cancel an order where there are legitimate reasons, including pricing errors, product availability issues, suspicious transactions, or other circumstances affecting our ability to fulfil the order.

For complete information, please refer to our Cancellation Policy.

8. Refund, Returns and Product Issues

Due to the nature of fragrance products and for hygiene and product-quality reasons, delivered perfume products are non-returnable.

We do not provide monetary refunds for delivered orders.

Where a genuine issue is reported and verified in accordance with our Refund Policy, Oreva Perfumes may provide a gift code equivalent to the eligible order value.

Eligible issues may include:

• Product received damaged or broken.

• Leakage noticed upon delivery.

• Incorrect product received.

• Other genuine delivery-related issues accepted under our Refund Policy.

Any eligible issue must generally be reported within 48 hours of delivery, along with the required evidence.

For complete details, please refer to our Refund Policy.

9. Unboxing Video and Claims

For damaged, leaking, broken, or incorrect orders, customers are required to provide appropriate evidence to help us verify the claim.

This may include:

• Order number.

• Unboxing video showing the sealed package being opened.

• Photos of the shipping package and shipping label.

• Clear photos/videos of the product and the reported issue.

Failure to provide sufficient evidence may affect our ability to verify or approve a claim.

10. Third-Party Services and Links

Our website may use third-party services such as payment gateways, logistics providers, analytics services, advertising platforms, or other technology providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies, availability, content, or practices of third-party websites or services that may be linked to or integrated with our website.

11. Intellectual Property

All content available on the Oreva Perfumes website, including but not limited to:

• Brand names and logos.

• Product images.

• Product descriptions.

• Text and written content.

• Graphics and designs.

• Website layout and visual elements.

• Marketing materials.

is owned by or licensed to Oreva Perfumes, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

12. User Reviews, Feedback and Submissions

If you submit reviews, feedback, suggestions, photographs, comments, or other content to Oreva Perfumes, you agree that:

• The content you submit is truthful and does not intentionally mislead others.

• You have the necessary rights to submit the content.

• The content does not violate the rights of another person or business.

• The content does not contain unlawful, abusive, defamatory, obscene, fraudulent, or malicious material.

We reserve the right to remove or decline to publish content that violates these requirements or that we reasonably consider inappropriate.

Where permitted by applicable law, you grant Oreva Perfumes permission to use customer-submitted reviews or feedback for legitimate business and promotional purposes.

13. Prohibited Activities

You must not use our website to:

• Violate any applicable law or regulation.

• Commit or facilitate fraud.

• Submit false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malware, or other harmful code.

• Scrape, copy, or commercially exploit website content without permission.

• Interfere with the security or functionality of the website.

• Impersonate another person or business.

• Use the website for any unlawful or harmful purpose.

We reserve the right to restrict access or take appropriate action where prohibited activity is identified.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.

• Completely error-free.

• Free from technical issues.

• Free from viruses or other harmful components.

Website access may occasionally be interrupted for maintenance, technical issues, updates, security reasons, or circumstances beyond our control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Oreva Perfumes shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable Indian law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of Oreva Perfumes or any third party.

17. Privacy

Your use of our website and submission of personal information are also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.

18. Changes to These Terms

Oreva Perfumes reserves the right to update, modify, or replace these Terms of Service at any time.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

20. Contact Us

If you have any questions regarding these Terms of Service, you can contact Oreva Perfumes:

WhatsApp: +91 8734913864
Email: support@orevaperfumes.shop
Website: orevaperfumes.shop

We recommend contacting us with your order number whenever your query relates to an existing order.